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Managing User Licenses Post Pandemic
The price of a rational ServiceNow renewal bill is eternal vigilance – Attribution Unknown Way back in the normal times, after lunching with colleagues indoors, we would return to...
Read moreOvercoming CMDB Shame: Part Two
That for which we have no language, we must pass over in silence. – Ludwig Wittgenstein Creating the CMDB Language One of the greatest difficulties for IT executives is...
Read moreOvercome CMDB Shame: Part One
For over a decade, I have yet to meet a client that does not experience some level of shame when discussing their CMDB. For the record, most of the...
Read moreEstablishing an Analytical Culture – Choose Your Future
It would be better if Augustus were never born or if he had lived forever. – Suetonius Pessimists are usually right, but optimists change the world. –Inspirational calendar (August) Visions of...
Read morePredictive Analytics for IT: Are you Getting Hustled?
Watching a demo of predictive analytics can feel like winning that first game of pool of a newcomer. I just saw an easy way to make a little money...
Read morePredictive Analytics for IT Operations – The Prequel: Silencing Alert Noise
Artificial Intelligence (AI) and Machine Learning (ML) are the next hot things in analytics. In fact, they have been for the past 25 years. Since these techniques are not going anywhere...
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