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Governed IT Data for People and Agents

One engine.
Every vantage point.

I'm here as:

Operational data, business KPIs, and executive strategy — pulled from 35+ sources into one governed core, so the same number holds up in a war room and in a board room.

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ITSM · ServiceNow
Cloud · Azure / AWS
DevOps · JIRA
Observe · SolarWinds
SINGULARITYONE GOVERNED ONTOLOGY

Microsoft inside. Every platform outside.

ServiceNowBMC HelixJiraSolarWindsAzureAWS EC2AppDynamicsGenesys
The Northcraft difference

Data is not the destination.
It is the instrument panel.

Enterprise IT has no shortage of tools, reports, and transformation plans. What it often lacks is a shared, governed view of how services, costs, changes, delivery, and risk actually connect.

Northcraft is the independent operating-intelligence layer across the IT estate — one governed Data Core, built on the Microsoft stack, consumed by executives, operations teams, practitioners, and the AI agents that increasingly act on your behalf.

Nearly two decades of structured IT data, modeled and reconciled across 35+ source platforms, is not just a reporting asset anymore. It is what the AI era runs on.

See how the ontology works →
01 / STABILIZE

Find what's putting the business at risk.

Expose hidden service, incident, change, and capacity patterns before they become an executive escalation.

02 / ILLUMINATE

See one map, at every vantage point.

The same governed data, rolled up for Executives, Operations, and Practitioners — and structured for agents — with zero translation lag.

03 / PROVE

Demonstrate the value IT creates.

Give leaders a trusted way to connect technology investment, service health, and cost.

Consume it the way you already work

Stay As-Is

Native Power BI

Keep your existing Power BI front end exactly as it is. The Data Core and API layer feed it, unchanged.

API / Integration

Bring-Your-Own BI

Connect your own BI stack — Tableau, Looker, Excel, a separate Power BI environment — to a governed, monitored API.

Ontology / API

Bring-Your-Own Agents

Point your own agents and copilots at governed, structured IT context — services, CIs, relationships, and metrics — instead of raw tables.

Four vantage points

One governed core. Four ways of seeing it.

Different questions, different altitudes, different kinds of reader — the same definitions underneath. A number at the top always traces back to the operational reality below it.

01

Executive

A number you can trust in the boardroom.

Operational signal rolled up through a weighted Metrics Hierarchy into the outcomes leadership owns — service reliability, cost discipline, risk, and AI readiness.

02

Operations

One map of every CI and how it fails.

Real-time situational awareness across services and dependencies, with the incident, change, and capacity patterns that precede an escalation.

03

Practitioner

Self-service, down to the raw record.

Sortable, filterable data on a transparent, governed model — saved queries, raw record access, and export for analysts who need to see the work.

04NEW

Agent

Governed context machines can act on.

Your data in ontology form is the language agents speak. Explicit entities, relationships, and metric definitions let agents act on facts instead of guessing from raw tables.

The ontology

Not just prepackaged BI. The language agents read.

An ontology is a shared, governed model of what things are and how they relate: a Service depends on CIs, CIs have owners, Changes affect Services, Metrics measure them. People can work around a messy model. Agents can't.

ANY SOURCE PLATFORM GOVERNED ONTOLOGY EVERY VANTAGE POINT ServiceNow BMC Helix JIRA SolarWinds + 30 more Service Incident Change CI Owner Metric Executive Operations Practitioner Agent Entities, relationships, and one definition per metric — illustrative

Dashboards forgive ambiguity. Agents don't.

A person looks at a chart and fills the gaps with context. An agent has only what the data says. Entities, relationships, and definitions have to be explicit — or the agent confidently does the wrong thing.

Structure is the lineage.

Since 2008, Northcraft has modeled and reconciled incident, change, CMDB, asset, and service data across 35+ source platforms — record-level calculations, key translations, and snapshot history. That discipline is an ontology in practice.

One definition, every consumer.

"MTTR" means the same thing to the board, the operations floor, the analyst, and the agent. Metric definitions are governed once and inherited everywhere — the Metrics Hierarchy, from raw signal to enterprise outcome.

Built on Microsoft

The stack you already own — and every platform you don't.

Northcraft is a Microsoft Partner, built natively on the Microsoft data stack and listed on Azure Marketplace and Microsoft AppSource. Microsoft on the inside, source-agnostic on the outside.

01

Runs on what you license

SQL Server, Azure SQL, Synapse, and Power BI. Deploy on-premises, as SaaS, in your Azure environment, or in a virtual private cloud.

02

Buy where you already buy

Listed on Azure Marketplace and Microsoft AppSource, with a downloadable demo — so evaluation and procurement start in channels your teams already use.

03

Skills you already have

Common, inexpensive Microsoft skills run it. No rare, expensive specialists to hire, and no patchwork of best-of-breed components to keep stitched together for years.

04

Any front end

Power BI natively, or Tableau, Excel, and your own tools through a governed API. No forced migration, no sunk-cost objection.

05

Any source platform

ServiceNow, BMC Helix, JIRA, SolarWinds, Control-M, Oracle, DB2, Postgres, and 30+ more — one warehouse, no rip-and-replace.

06

A straight line to AI

Governed, structured data on the same stack your AI and agent tooling is built to read — so AI readiness extends what you've already done instead of starting a new program.

Microsoft enterprise entry point

Already a Microsoft Enterprise customer? Your agreement may be the way in.

Start with the relationship and the buying channel you already have, then bring the broader value of Northcraft into the AI era.

Ask about your Microsoft agreement ↗

Microsoft account team? See the co-sell playbook →

01 · THE COMMITMENTPut your Azure commitment to workIf your agreement includes an Azure consumption commitment (MACC), eligible Marketplace software purchases can count toward it* — so the spend you've already committed to funds a high-value IT analytics use case.
02 · THE CHANNELBuy where you already buyNorthcraft transacts through Azure Marketplace and Microsoft AppSource. Eligible, pretax software purchases can retire commitment when transacted correctly; professional services do not count.*
03 · THE FIRST STEPOne account, one 15-minute fit reviewWe confirm system coverage, time-to-value and commercial fit — then land on a CIO-ready dashboard as your first executive use case, with a clear path into Fabric, Power BI and Azure data services.
See the Microsoft co-sell playbook, opportunity model and dashboard demo →

*Eligibility depends on your agreement and the specific offer; confirm in Partner Center / Marketplace with your Microsoft account team.

The Rescue Partner

When the view is fractured,
recovery begins in place.

You can't take IT offline to fix it. The Rescue Partner model assumes operations continue while cleanup happens — in place, in parallel, iteratively. Start where you are, then use the data, metrics, and measures to see where you stand, where you need to go, and whether you're getting there.

01
StabilizeRapid audit of what's actually running, what's broken, and what's safe to touch first.
02
IlluminateStand up the Singularity view — one map of every CI, dependency, and KPI, visible from every vantage point.
03
GovernPut ownership, thresholds, and data-quality rules in place so the map stays trustworthy.
04
OptimizeContinuous improvement — feeding straight back into Stabilize as new signal comes in.
SINGULARITY HEALTH SCOREIMPROVING
72/100
current baseline
Service reliability
82
Change risk
48
Cost discipline
67
Delivery flow
74
ILLUSTRATIVE · ONE GOVERNED VIEW

Start where you are. Climb as far as the data will carry you.

Most organizations begin at the first or second rung. The same governed ontology carries you up — and makes the top rung safe for agents.

01What happened?

Standard reports: lists of incidents, overall volume, operational summaries.

02What is happening?

Trending, slice and dice, spiking attributes, under-resourced instances.

03Why did it happen?

Mining across sources to find root cause and the patterns behind repeat issues.

04What will happen?

Likelihood of failure and days until failure — proactive instead of reactive.

05 · AGENTS LIVE HEREMake it happen.

Automate on statistics, spawn requests proactively — once the data is trustworthy enough to act on.

WHERE YOU ARE

Baseline in single-digit days

A rapid IT audit establishes the facts: what's running, what's broken, and how healthy the data really is.

WHERE YOU NEED TO GO

Targets leadership already owns

The Metrics Hierarchy ties operational measures to the critical success factors and outcomes your executives are accountable for.

HOW YOU'RE IMPROVING

A live trend from week one

A first dashboard in week one and an ongoing cadence show whether you're actually getting there — with evidence.

Beyond ITSM

Where Northcraft plugs in

Same Data Core. Same governed metrics. Different consumption points — this is connective tissue across IT, not just an ITSM analytics tool.

  • AIOps
  • SRE
  • IT Operations & ITSM
  • Agentic AI & Automation
  • Portfolio & Project Mgmt
  • Business Value Office
  • FinOps
  • Security & GRC
A grounded path to agentic IT

First, create the truth.
Then, make intelligence work for you.

Agentic capability becomes valuable when it has governed data, business context, and the right guardrails. This is Northcraft's route there — deliberately staged, nothing skipped.

NOW

Measure & govern

35+ sources unified in one governed Data Core on the Microsoft stack, with KPI frameworks that show where you are today.

Live today
NEXT

Model & connect

The ontology and Metrics Hierarchy connect operational signal to business outcomes, and open a governed API for your BI, your copilots, and your agents.

Rolling out
THEN

Understand & act

Thematic analysis clusters recurring issues into named themes; agents act on trusted data, with automated remediation enabled client by client once the CMDB is clean enough to act on.

On the roadmap
Proof, not promises

The engine, already proven at scale

The Singularity is not a concept — it runs today inside organizations operating at real scale.

10,000+

IT staff on a single Analytics Center of Excellence platform, worldwide deployment

2.4M

incidents per year analyzed for the world's largest hospital company — first-ever HIPAA-compliant IT analytics

6,000

nodes and 23,000 interfaces tracked to justify a $30M ITAM investment via CMDB snapshotting

$1B+

construction contract using Northcraft KPIs as the basis for vendor performance bonuses and penalties

Healthcare

First-ever HIPAA-compliant IT analytics deployment for the world's largest hospital company, analyzing 2.4M incidents a year.

Read the case study →
Government / Public Sector

SOX compliance delivered for a global SEC-funded government implementer, alongside remote-capability analytics launched across 7 combined suites.

Read the case study →
Construction & Infrastructure

A $1B+ construction contract using Northcraft KPIs as the contractual basis for vendor performance bonuses and penalties.

Read the case study →

Founded 2008

Nearly two decades of cross-platform IT analytics delivery.

Microsoft Partner

Listed on Microsoft AppSource and Azure Marketplace with pre-built enterprise IT content and applications.

35+ source integrations

BMC Helix, SolarWinds, Control-M, JIRA, SQL Server, Oracle, DB2, Postgres, and more.

Recognized thought leader

The most-followed IT analytics channel on YouTube, with an industry-recognized white paper library.

A different transformation model

Less theater.
More operational proof.

"The strongest transformation story isn't a future-state slide. It's a measurable operating improvement leadership can already see."

TRADITIONAL CONSULTANCYNORTHCRAFT
You pay for a large bench, whether or not you need it
A small senior team stays engaged with your problem
Billable hours reward how long it takes, not how fast
You're paying for outcomes, not hours logged
Findings take months to reach you
First findings in single-digit days
The tooling leaves when the engagement ends
The platform keeps monitoring after Phase 1 ends
Insights

Thinking from the field.

Long-form perspective on agentic AI, data readiness and modern ITSM — from The Single Pane newsletter and Northcraft's LinkedIn.

Follow Northcraft on LinkedIn ↗
Start with what matters

See the health of IT — and the path to improve it.

Single-digit days to first findings. No long procurement cycle required to start.

Talk with Northcraft ↗ Ask about your Microsoft agreement