Northcraft Analytics Named Thirdera Partner of the Year! Analytics show that past performance may indeed guarantee future results. Northcraft could not be prouder of our partnership with Thirdera, nor...
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Listen to Northcraft on the Alldus ServiceNow Podcast!
**NEW PODCAST** 🎙 Sit back, relax and enjoy today’s brand new episode in our ServiceNow series of The Alldus Podcast as host Mark Kelly chats with John Cullom, CEO at Northcraft Analytics.
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Managing User Licenses Post Pandemic
The price of a rational ServiceNow renewal bill is eternal vigilance – Attribution Unknown Way back in the normal times, after lunching with colleagues indoors, we would return to...
Read moreOvercoming CMDB Shame: Part Two
That for which we have no language, we must pass over in silence. – Ludwig Wittgenstein Creating the CMDB Language One of the greatest difficulties for IT executives is...
Read moreOvercome CMDB Shame: Part One
For over a decade, I have yet to meet a client that does not experience some level of shame when discussing their CMDB. For the record, most of the...
Read moreChange Management in ServiceNow – Trust = Quality + Speed
The Only Constant is Change The adage in the industry is that 50% of all incidents are caused by changes. I am equally certain both that figure is low...
Read moreIncident Management in ServiceNow – It’s not Just About Service, It’s About Risk
Understand the game if you want to win A Day in the Life of the Incident Manager Competent staff is difficult to find and difficult to keep. Incident volumes...
Read moreBalanced Scorecards for the IT Organization
There are few management concepts that are as powerful and as misused as the Balanced Scorecard. Properly used, it can be both a tool for management to measure progress...
Read moreEstablishing an Analytical Culture – Choose Your Future
It would be better if Augustus were never born or if he had lived forever. – Suetonius Pessimists are usually right, but optimists change the world. –Inspirational calendar (August) Visions of...
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