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Misleading Metrics, A Case Study
Misleading Metrics, A Case Study … In the past, I worked for several...
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External IT Metrics — Calling Your
External IT Metrics — Calling Your Own Lines vs. The Hawk-Eye … For you Tennis fans out there, which...
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Control Charts for IT Improvement
Six sigma is a pretty big topic to tackle, so I thought it might be best to handle it...
Read moreLeaving Room for Mystery in Measurement
Question: Who is the most annoying person in the world? Answer: Possibly a cocksure IT metrics ideologue. When you...
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Data Quality for Dummies
Our experts have seen quite a bit of “hullaballoo†around Data Quality in the BI community that eventually stirs...
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The Resolution for Resolution Time Heada
You would think I could find something more interesting to talk about than resolution time, but… I drone on. To...
Read moreManaging IT Groups Like Your Stock Portf
Reading an article in the Wall Street Journal the other day, I noticed an interesting graph focusing on industry/sector performance for...
Read moreBenchmarking vs. Baselining
This is a pretty big nut I’m cracking today. There are entire books dedicated to the topic. So, as always, I’d like...
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