Blog
Predictive Analytics for IT Operations – The Prequel: Silencing Alert Noise
Artificial Intelligence (AI) and Machine Learning (ML) are the next hot things in analytics. In fact, they have been for...
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Analytics Build vs. Buy: What’s Your Tolerance for Risk?
Generally, it’s Wiser to Buy than Build Most of us started working in IT because we love to build...
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“That Messi… he’s mustard, but Ronaldo is better”
Paul Summerfield Chief Technology Officer – BIaaS at Northcraft Analytics The Installable CIO Dashboard – SingularIT My Dad...
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Did ServiceNow Just Plant The Seed of Its Own Destruction?
In recently closing a $56 Million Deal with one of its largest customers to expand the presence of its...
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When Microsoft Buys ServiceNow…
Bam! A little lightbulb just switched on. I think Microsoft is going to buy ServiceNow. Allow me to explain the reasons… and...
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Business Intelligence in the API Economy
So, So, So… the once-hyped, now-true API economy has finally arrived, even in the darkest corners of the Global...
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ITSM Data Quality for Dummies
Our experts have seen quite a bit of “hullaballoo” around Data Quality in the BI community that eventually stirs...
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Control Charts for IT Improvement
Six sigma is a pretty big topic to tackle, so I thought it might be best to handle it...
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Leaving Room for Mystery in Measurement — Resolution Time
Question: Who is the most annoying person in the world? Answer: Possibly a cocksure IT metrics ideologue. When...
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Managing IT Groups Like Your Stock Portfolio.
Reading an article in the Wall Street Journal the other day, I noticed an interesting graph focusing on industry/sector performance for...
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The Resolution for Resolution Time Headaches
You would think I could find something more interesting to talk about than resolution time, but… I drone on. To...
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Northcraft Analytics has been recognized as the 2022 Partner of the Year by Thirdera, the largest pure play ServiceNow partner in the world. The award was received during Thirdera’s 2023 annual Hexy awards.