Which comes first? The baseline or the metrics? How about both? Instantly. Northcraft has solved the problem of how to create your ITIL Baseiline… It’s called metrics discovery.
Define what you should measure (Step 1): – How can you do that without knowing where you’re performing poorly? Define what you can measure (Step 2): We’ve already done that. Watch the demonstration, then let’s talk…
Due to the native integration with MS Office 2007, you can create a report in an MS Excel pivot table that is LIVE in Microsoft PowerPoint. Automate your weekly manager’s meeting!
Whether or not you choose to deploy our dashboards in Sharepoint-integrated mode, you’ll get a wealth of information in summary form, but even better, you’ll be able to drill-across and drill-down into the operational details you need to take action.
Northcraft Analytics is dedicated to putting robust analytical tools and methodologies in the hands of IT management.
To succeed, every function in an organization must establish business goals with specific, measurable target metrics. This is no different for the IT Department. Well designed metrics serve both as an indicator of progress for management and as a clear prescription for action by front line employees.
Northcraft Analytics is dedicated to putting robust analytical tools and methodologies in the hands of IT management.